The Importance of Google Analytics and How the Napier Group is Here to Help

Whether you run a business, website, personal blog or social media accounts; Google Analytics is the ultimate free tool you need to adopt to help you succeed in this increasingly important digital world. Do you know where your leads are coming from? How long are customers staying on your website? What social media channels give you the best return of investment?

Google Analytics is an online tool designed to answer these questions by analysing your website traffic. It allows you to understand your website and users to better evaluate the performance of your marketing, content, products and more. Based on one platform, you can gain access to Google’s unique insights and machine learning capabilities to make the most of your data. In fact, Devrix states that at least "38% of companies rely heavily on data to gather information about customer behaviour that they can use to improve their sales flow".

Google Analytics adds a few lines of tracking code into the code of your website and this then monitors the various actions your website visitors take including: demography, age, pages visited, and time spent on the website. It’s a platform that caters to all levels of experiences, from beginners to full-time professional data analysts.

It’s a helpful tool for marketers because not only is it free, but it allows you to see the performance of all your marketing campaigns whether its Pay Per Click (PPC), Search Engine Optimization (SEO), new blogs, or sales; and ultimately enables you to make informed decisions on whether those campaigns were successful or not.

The platform allows you to simplify previous mundane tasks, as it automatically collates all the data and puts it into spreadsheets and Google Docs. You can create customized reports, which has easy integration with other tools and platforms, and gives you a deeper understanding of why users are leaving your website, your exact target audience and devices used to access your site.

Google Analytics can also help you find problem pages on your website that aren’t performing at their optimum. However, although you may have found the problem page, it can often be difficult to find the specific issue. For example, it could be the call to action, the loading speed forcing users to leave the site, a broken link or perhaps it’s because the site is not mobile-friendly. Therefore, it may be beneficial to learn more about Google Analytics to gain a competitive advantage.

If you are using Google Analytics, then it’s important that you tag all your adverts, emails and other digital campaigns with the correct coding to ensure that Google Analytics can track results accurately.  At the Napier Group, we have a Google Analytics Link Generator that will ensure you create a link that’s in the right format to transfer data across correctly. Use the tool to enter the details of your campaign and instantly receive your Google Analytics coded link.

Try out our generator today and let us know how it worked for you!

Hootsuite Summer Social Series Webinar 2: Using search and social advertising together

Following our attendance at the first webinar of the Hootsuite Summer Social Series, we joined the next live webinar to explore the ‘Best practices for using search and social advertising together’. This is the second webinar we’ve attended in the series presented by Hootsuite to learn new strategies on search and social advertising. If you missed our blog on the first Hootsuite webinar click here. The second webinar of the series covered how to use Google and Facebook simultaneously to get best results. So, what did we learn?

Advertising on Facebook is proven to increase your Google results

If you’re an active user on Facebook, you may have noticed some ad’s which are of interest to you. This is because you’ve been targeted by a company using the Facebook audiences feature. This allows companies to reach out to new people who may or may not have realised they needed your product or service based on information Facebook holds about you; whether that be your age, location or interests. Naturally, if you saw a Facebook advertisement you were interested in, you may out of curiosity switch to Google for further research. From Hootsuite’s findings, it is suggested that by advertising on Facebook, your search results on Google will increase on average by 34%.

Keeping consistent across search and social channels

There’s a lot of noise out there in relation to marketing across both search and social. Therefore, to ensure your brand can stand out and for maximum chance of conversion, your messaging must be consistent. As you may know, it takes multiple touchpoints for a prospect to consider purchasing from your brand so you must stick to one consistent message or offer.

It’s not just brand names people are searching for- they’re also looking for offerings and results. Additionally, catchy headlines, phrases, or propositions are those that are more memorable than a just a brand name, so think about what resonates with your audience and what will stick in their minds. Ensure you are consistently optimised for those keywords across search and social so you can easily be found.

Using Facebook to retarget uses from search ads
Retargeting is an ever-growing subject in the world of marketing at the moment. What people are unaware of, is that there is more to retargeting than just purely displaying ads to website visitors. In order to maximise your efforts in retargeting, you can cross over with search and social. Often when clicking on a Google ad, visitors will come away from the page, perhaps do some additional research and explore other alternative options or solutions. However, by retargeting with Facebook, ads appear when the user visits the social media platform at a later date, reminding them about your offer and keeping your company at the top of their minds.

In summary, you shouldn’t be thinking about whether search or social is better for your brand- you should instead think how it is best to use search AND social together. Stay tuned for the final blog on the third webinar of the Hootsuite summer series.

Hootsuite Summer Social Series Webinar 1: What we learnt about social media personalisation

There’s a lot of discussion and articles lately about the importance of personalised content within marketing. We decided to take an alternative route by registering for Hootsuite’s ‘Summer Social’ series of webinars to see what more we could learn and share directly from the ultimate experts in social. The first webinar we attended was ‘Know your customer: Delivering a personalized experience on social’; and in this blog we’ll share what we discovered from the first webinar of the series.

For those who may not have much experience with the platform, Hootsuite enables businesses to make scheduling, managing and reporting on social media content easier. At Armitage, we use Hootsuite regularly for these very reasons.

Personalised marketing has become a massive talking point for marketers across the world, with goals to tailor content based on customer behaviours and specific needs. Hootsuite believe that in order to maintain and build relationships through an automated social platform, the process must remain as human as possible throughout, and this is where personalisation comes in.

Here's some key points on what we learnt about personalisation from Hootsuite’s webinar:

  • 80% of consumers are more likely to buy from brands when they offer a personalised experience. That’s for sure one way of increasing conversion rates.
  • Brands are now becoming less focus on reach, but more on creating quality content personalised to customers.
  • The one size fits all approach to social media is outdated. After all, you wouldn’t ask someone to retweet your post on Facebook…
  • Whilst some content might work for one business, it doesn’t mean it will work for yours. Understand your target market through customer personas. If you need some help, we’ve created a B2B persona creator tool for you to try.
  • Create a varied content library including; high-quality videos for Facebook, shortened videos and imagery for Instagram, behind the scenes video clips for Instagram stories, and recruitment posts for LinkedIn- the possibilities are endless.

If you want a deeper understanding of using personalisation across your social channels, you can watch the full Hootsuite webinar here.

Integrated marketing communications: The best party starts with an invite

Click here to view a larger version 

If you want your reputation to spread like wildfire, as the greatest party planner of the 21st century, then your invitation needs to extend across multiple platforms.

Therefore, every marketer should be brilliant at throwing social events. Of course, that is if they practice integrated marketing both at home and in the workplace. Here at Armitage Communications, we’re all talented hosts and hostesses. But a recent request from a client set quite a challenge.

Do the locomotion

To organise a seminar encouraging manufacturers to buy industrial robots, and ensure the event was nothing short of a manufacturing party was quite a challenge. But we immediately began planning how we could optimise all the relevant platforms, with the right marketing techniques to maximise PR.

We began with the go-to of communications execs since 1906, the press release. Simple yet effective, a 500-word piece set the tone for the event and ensured that many targeted industry magazines would circulate the news in both print and digital formats. The next stage was to create a landing page, where those who wanted to attend could confirm their booking. A CMS in which this was possible allowed us to integrate the campaign with other websites, social media being the central focus.

The press release almost acts as the anchor for your planning. Once established, social media can be used to make your event go viral. A digital format allows the details to be instantly relayed between invitees, in an era where online communication reigns supreme. I don’t know the last time I saw a paper invite.

Respondez, s’il vous plait

The difference with personal social media invites is that your friends are already invested in you. With B2B marketing, the challenge is to convince the target market to invest their time in your client. For this reason, the landing page we designed included case studies to communicate the client’s ongoing success, just as your own Facebook event probably includes photos from previous rip-roaring parties you’ve hosted.

We also included a sign-up form so that visitors could register directly, but aware that some manufacturers might take longer than others to commit, we ensured the page included many links to our multiple social media platforms, where the message was reiterated through tweets, blogs and LinkedIn posts. As discussed in our earlier blog ‘A courtship with content’, drip-feeding personable, entertaining snippets of information is a great way to lead customers back to the source, and get them nibbling on those corporate vol-au-vents in no time.

We also wanted a landing page which was mobile compatible. As any marketer in the 21st century is aware, much internet browsing now takes place on mobile devices (in fact this year it’s reached almost 40 per cent). This again facilitates sharing over on to social apps, integrating the campaign further still. But we didn’t stop there. Encouraging physical interaction through a QR code on an advert placed in industry publications, we linked manufacturers straight onto the mobile landing page where again, a direct booking could be made.

What’s more, any experienced socialite knows that taking advantage of other successful events is a must. In the B2B marketing world, it’s the same.  Making use of industry functions throughout the year is vital. We ensured our campaign was given as much exposure to the target market as possible by having flyers (including the aforementioned QR code) distributed to delegates who attended a leading processing and packaging event just a few weeks before our seminar was scheduled. Exhibitions, conferences and industry shows should be considered as invite opportunities - have you ever had a group of friends together at dinner, and thought that was an ideal time to ask them if they could make your do? Of course you have. The right audience are present, an audience that likes to be entertained.

Pull them in like Hansel and Gretel

Finally, we took the slightly more traditional approach of emailing invitations in the form of an e-shot to a number of mailing lists, some of which were provided by our client. Others were supplied by target industry magazines and enabled us to reach those who would be most interested in our client’s event. Ultimately, the e-shot wound up in the same place that every other trail of marketing content breadcrumbs we left ended up, the campaign landing page.

Through assembling a collection of communications, we were highly successful in promoting our client’s robo-centric reception. By tying the various delivery tools together, we created an effective integrated marketing campaign that meant the puff pastry tray was stripped bare in no time.

We're hiring...

Are you a cocktail-shaking connoisseur of blending marketing tools? Then you'll be pleased to know we're looking for a talented new executive to join our team. To apply simply email and attach your C.V along with 200 words about why you'd like to work in technical PR.